1 PRE-RELEASE PIRACY 2 COMMERCE IN THE ERA OF FREE – A COMMON CHALLENGE FOR CREATIVE INDUSTRIES 3 EDUCATION: THE CAMPAIGN FOR HEARTS AND MINDS 4 FROM CONCEPT TO REALITY: GOVERNMENTS START TO MOVE ON ISP COOPERATION 5 MONETISING MUSIC IN AN ERA OF FREE – THE ROLE OF ISPS AND GOVERNMENTS 6 THE CORE MISSION: INVESTING IN TALENT 7 DIGITAL MUSIC GOES GLOBAL 8 PUBLIC PERFORMANCE: GETTING FAIR VALUE FOR MUSIC 9 NEW FRONTIERS: GAMES, BRANDS AND MERCHANDISING 10 SOCIAL NETWORKS AND AD-SUPPORTED SERVICES DELIVER 11 THE SHIFT TO ‘MUSIC ACCESS' 12 SHAPING A NEW ERA IN MUSIC